Return & Refund Policy

Returns & Replacement Policy

    No Exchange or Return Policy on Panties and Undergarments

    For health and hygiene reasons, we are unable to accept returns or exchanges on panties, undergarments, and other intimate apparel. We strongly encourage you to check sizing guides and product descriptions carefully before purchasing.

    If you have any questions about sizing or fit, please feel free to reach out to our customer service team for assistance before placing your order.

    Thank you for your understanding and cooperation!

    Unboxing Video Required for Damaged or Missing Items

    We want to ensure that you have the best shopping experience with us, and we understand that sometimes issues may arise with your order. In the event that you receive an item that is damaged, torn, or missing pieces, we kindly ask that you provide a proper unboxing video as part of the claims process.

    Why is this important?

    A proper unboxing video helps us verify the condition of the item at the time of delivery, ensuring that we can process your claim quickly and accurately. Please follow these steps for a smooth process:

    1. Record the Entire Unboxing Process: Please record the unboxing of the product from start to finish, showing the condition of the packaging, the contents inside, and any damage or missing items. This ensures we have all the necessary details to assess the situation.

    2. Show the Damaged/Missing Items Clearly: Make sure the video clearly shows the damaged or missing items, including any packaging or labeling.

    3. Email Your Video: Once you have the video, please email it to [Youthbae.contact@gmail.com], along with your order number and a brief description of the issue.

    Important Notes:

    • Time Frame: Please submit the video within 24 hours of receiving your order to ensure we can address the issue promptly.
    • Packaging: Do not dispose of the original packaging or damaged item until your claim is resolved.

    Thank you for your understanding and cooperation. We’re committed to making sure you’re fully satisfied with your order!